Shipping Information & Returns Policy

If item is listed as instock, it is guaranteed to ship within 3 business days.

Unless otherwise listed as "instock", all Kobieta items are hand made to order and require:
~ Approx 12-15 *BUSINESS* days to complete and ship.
~ 5-7 Business Days for Labor & Delivery Sets.
~ 7-10 Business Days for Maternity Photo Gowns.

Holidays and weekends are reserved for my family. When calculating your ship by date please remember to only count BUSINESS days.
*** By purchasing the listing you acknowledge and accept this time frame.***

Kobieta does not charge handling rates. All shipping costs are as close to actual cost as possible to estimate using the United States Postal Service current 2017 rates for each zone worldwide.
Living high in the Rocky Mountains equals a several mile round trip to reach the nearest Post Office and pick up is not available for us. In order to keep shipping charges low and not charge handling fees, I take all completed packages to the Post Office 2 to 3 times a week.
Please allow 48 hours for your tracking to update for information on estimated elivery times.

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PLEASE NOTE: By purchasing, you are agreeing, accepting and are bound by the terms and policies here in.

Return/Refund Policy:

Color & Fabric Type:
Please note....
-Quality is guaranteed but computer monitor colors are not.
-The way the fabric I use feels/thickness/type may or not be similar to other
organic cottons or bamboo or modal fabrics you have ordered in the past.

If you are uncertain about a color or have any concerns regarding the weight/feel/type of fabric ....PLEASE contact me to inquire or request a swatch PRIOR TO ORDERING.
Up to 3 swatch colors are available for TOTALLY free, simply contact CONTACT me and leave colors needed and address. This offer extends to ALL buyers, worldwide.

Or, a full panel of all color swatches may be purchased for a very small shipping postage and supply cost. Returns are not allowed for color choice errors.

Fit:
As with all shopping online, you are not able to try on clothing prior to purchase and I realize this can be tricky for sizing concerns. If an item does not fit correctly I am ALWAYS happy to work with the buyer to tailor the piece and ensure that you end up thrilled with your Kobieta clothing!

Return for Exchange or Tailoring:
The Make To Measurement Guarantee: If your item was not made to the measurements provided, shipping will be refunded to you so that you may return the item for tailoring at no cost to you. I will make whatever adjustments needed or remake the item if the error is my mistake.

That being said.....
Custom orders are guaranteed to be made **to the measurements I am given**. A full guide to how to measure is available on the Measurement Guide Page and I am always available to assist with an questions on how to retrieve a measurement.

If measurements submitted were incorrect or standard sizing was selected but found to not be quite right once received, I am still happy to tailor the item to the corrected measurements but the buyer will be responsible for shipping, both to and from, since the error was not mine.
There is never alteration charges for fit issues no matter the fault!

Return for Refund:
Items will be a great fit and I will work with you tirelessly to to ensure this. It is VERY important to submit proper measurements or select proper standard sizing using the Measurement Guide & Sizing Chart, and I will follow those and work with you to achieve a fabulous fit.

Because each piece is hand made to order, to individual bodies, and the color choice/style selected by the individual... I do not typically allow for return for refunds.

By purchasing, the buyer agrees; to either select the proper sizing that meets their needs from the standard sizing chart, or submit correct personal measurements.

The buyer also agrees that they understand each style is represented and described as best as possible in the listings, and it is up to the buyer to purchase items they like and will be flattering.

I cannot allow refunds for changed minds, buyers remorse, or deciding against the design or color after the item is made.
However, I am always happy to make adjustments to the fit and tailoring of a garment to adjust whatever issue is causing the style to not work for the customer.

In stock, set size items, will include size and/or measurements within the listing. Please use this to the best of your judgment to decide to purchase. If you have purchased an instock item and it does not fit, I am happy to tailor, if possible, for no alteration charge, but with buyer covering shipping to and from.


Quality:
Workmanship is always 100% guaranteed and if a problem occurs within the first 30 days of reception, then I will pay shipping to have the item returned to me for any repair needed and will then pay shipping to return item to the customer. I will not rest until any error has been made right. After 30 Days, the repair is still fully covered but buyer must pay shipping to me (I will cover return shipping after repaired for US buyers and will cover half for international).